London, BT today announced a new structure that will deliver faster, more resilient and cost effective services to customers wherever they are. The move is designed to accelerate BT's transformation into a networked IT services company, delivering software driven products over broadband. It builds on the success of the past five years, keeping BT ahead of the game.
BT has unveiled a new organisationsal structure. Andy Green, currently CEO of BT Global Services, has been named to the new position of CEO of group strategy and operations. Francois Barrault, president of BT International, will take over as CEO of Global Services and join the BT board.
Green will lead two new business units that will design and operate services across the world to meet the needs of BT Retail, BT Global Services, BT Wholesale, Openreach and the wider communications industry. "BT Design" will be responsible for the design and development of new services. "BT Operate" will be responsible for their deployment and operation.
Approximately 20,000 BT employees will move into these new units from other parts of the business. The lines of business, BT Retail, BT Global Services and BT Wholesale, will retain responsibility for marketing, sales and customer service to their consumer, business and wholesale market segments. Openreach remains unchanged.
The structure will benefit customers by bringing them new services quicker, making them more reliable, easy to buy and easy to use. In his new role Andy will also have responsibility for driving this transformational change throughout BT.
The lines of business, BT Retail, BT Global Services and BT Wholesale, retain their critical responsibility for marketing sales and customer service to their consumer, business and wholesale market segments. Openreach remains unchanged retaining its role of providing highly regulated products and services.
Commenting on his new role, Andy Green, said, "BT has built a fantastic business by being the first to recognize the growth potential for networked IT services. My challenge is to help keep BT ahead of the game. Bringing together our world class capabilities in IT networks and process skills will give us unrivalled agility and renewed focus on operational excellence."
Francois Barrault, said, "I am thrilled to be taking over one of the great growth engines of BT. BT Global Services is a tremendous success story which has only just begun. The company's reorganization brings new levels of innovation and speed to market within our reach. It will enable BT to extend its position of world leadership in helping customers get the most out of their global operations."