Dubai Electrical energy and Water Authority (DEWA) acquired, at its headquarters in Zabeel East, a delegation from Abu Dhabi Distribution Firm.
The go to reviewed DEWA’s greatest practices in customer support, notably in serving main accounts and strategic companions. The go to is a part of DEWA’s benchmarking programme to make sure the efficient trade of experiences and experience with different organisations and utilities based on the very best worldwide requirements.
The delegation included Mohammed Al Qubaisi, Head of the Key Accounts Part, Abdulla Al Marar, Key Accounts Assistant, and numerous employees from Abu Dhabi Distribution Firm. They have been acquired by Omar Sahoh, Specialist in Buyer Relations, Maryam Althani, Senior Supervisor of Partnership, Maryam Albasti, Supervisor of Particular and Ministries’ Accounts and Invoice Distribution, and different DEWA employees.
DEWA’s staff confirmed guests round customer support counters. They defined intimately the mechanisms for receiving and greeting clients and dealing fashions to take the suitable motion inside the shortest time. These steps help DEWA’s technique to make clients happier and extra glad.
The DEWA staff additionally briefed the guests concerning the Happiness Meter, which DEWA is utilizing to measure buyer satisfaction with authorities providers to develop them additional. DEWA constantly screens and measures the happiness of its clients to reinforce the happiness of residents, residents, and stakeholders.
The happiness index exceeded ninety eight% within the first few days of launching the Happiness Meter. DEWA has put in 18 sensible units at its customer support and billing counters. DEWA will add extra units in any respect customer support centres.
The group gave a presentation on DEWA’s expertise in offering world-class providers in all divisions, together with the Buyer Service.
DEWA gained the primary place in buyer satisfaction on the Dubai Authorities Excellence Programme 2014-2015 with a ninety four.three% buyer satisfaction price. The staff additionally highlighted the technique and goals of the Main Accounts Division and the standards for classifying accounts and key efficiency indicators.
The delegation thanked DEWA for the nice and cozy reception and for sharing their expertise in customer support, and the chance to evaluate DEWA’s methods and tasks on this space.
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Supply: Press Launch